Returns Policy

Product returns require the Seller’s prior written permission and issuance of a return material authorization number (RMA) before any product is returned and must be within 30 days. Contact the factory in your country for an RMA number. The factory will review your request. All approved returns must include the original invoice number, freight must be prepaid, and the return must be received less than 6 months after the original shipment date. Seller has the right to refuse to accept the return of any goods. Goods that are made to order, special orders, of obsolete design, or used goods will not be accepted for return. All return credits, if, as, and when issued, and except in the case of Seller’s shipping error, will be subject to Seller’s normal minimum return charge of 30% . Final acceptance of returned goods is subject to examination at the factory, including such examination as is required to determine the condition of goods. All returned goods remain the customer’s property and responsibility until such time (if any) as a credit memo has been issued. Seller will notify Buyer with reasonable promptness if a decision has been made not to issue credit. Any refund issued will be less freight any and all applicable freight charges. Any debit note amount that is deducted from payment without an accompanying Seller-issued credit note will be re-invoiced with a $50.00 surcharge for each debit note item, plus any applicable interest charges. In such cases it will then be Buyer’s responsibility to provide disposal instructions within five days, failing which returned product and materials will be scrapped. *Unfortunately, due to hygiene reasons, fabric face masks may not be returned once shipped.

Shipping

Our goal is to service all customers, regardless of their nationwide location, in a convenient manner and reasonable time frame.

To achieve this we currently operate a corporate warehouse located in Calgary, AB.

We also work tirelessly to establish strategic partnerships in metro cities and outside our borders to ensure consistent and reliable inventory supply.

Each product line we carry is diverse in terms of size, weight and handling requirements. Because of this we offer a number of delivery options to our customers allowing them to choose the method which meets their needs more closely.

All orders which require shipping to a customer will automatically be sent prepaid with Canada Post unless otherwise specified. Freight charges vary depending on your shipment weight & dimensions, destination address and shipping agreement in place at time of order. If you would like to make alternative shipping arragements please be sure to contact our friendly customer care staff at 1-800-260-6362.

*Unfortunately, due to hygiene reasons, fabric face masks may not be returned once shipped.