AED Solutions - Shipping Information

IMPORTANT UPDATE - TEMPORARY SHIPPING CARRIER CHANGE

Due to the ongoing Canada Post strike, we will be temporarily using alternative carriers to ensure your orders are delivered without delay.

Our priority is to maintain the level of service you’ve come to expect from us, and we appreciate your understanding during this time. While we’re working hard to minimize any disruptions, please note that delivery times may vary slightly depending on the carrier.

If you have any questions or concerns about your order, please don’t hesitate to reach out to us at 1 800 260 6362 or via email customercare@aedsolutions.ca

Thank you for your continued support and patience as we navigate this situation.

AED Solutions Team

CALGARY, AB WAREHOUSE PICK UP

For customers in and around Calgary, AB, we offer the option of FREE warehouse pickup for all IN STOCK orders.

NOTICE TO CUSTOMER: In order to arrange a successful warehouse pickup we request that our customers consider the following:

Please call to book your pick up appointment (we prefer at least one business day). This helps us ensure that we have everything ready for you when you arrive and avoid having you to wait or return to pickup when the order is fully prepared.

Contact:

Telephone:
Local: 403 813 6397
Toll Free: 800 260 6362
Hours of Operation
M-F 8:00 am to 4:00 pm MST

Address:
#7, 4905 – 102 Avenue SE
Calgary, AB T2C 2X7
By appointment only

MAP TO CALGARY, AB WAREHOUSE

Shipping /Return Policy

Free on orders over $95.00 before tax. Does not include Dangerous Goods Fee. All orders ship complete, no partial shipping unless requested.

Free shipping on online orders over $95.00 (order total before taxes must be $95.00 or more). Orders ship via ground service. Some exceptions apply (Northwest Territories, Nunavut, Newfoundland and Labrador, Yukon and some Remote Locations.

Free shipping does not apply to special order items, oversized or over-weight product.

Unless otherwise stated, our primary carrier is CANADA POST. PLEASE NOTE IN THE EVENT AND DURING ANY CARRIER LABOUR DISPUTE OR STRIKE, we will be using alternative carriers and conducting business as usual. SHIPPING OF ORDERS WILL NOT BE AFFECTED ON OUR END.

All orders are shipped by Ground service, or the least expensive method as determined by AED Solutions. Changes to our shipping rates may occur without notice.

Changes in courier service may be required as determined be AED Solutions to comply with Transport Canada Dangerous Goods requirements.

If there is an error with the address given, and the package has to be resent, the customer will be required to pay the shipping after the first attempt. Please ensure that shipping addresses given are accurate.

Certain oversize products will be subject to an added handling fee.

Please call us immediately at 1-800-260-6362 if there is an error with your order or you receive damaged or defective merchandise. Check orders on receipt. Any discrepancy must be reported within 14 days of receipt of order.

Returns

AED units, Special Order items and DG rated batteries can not be returned. You may receive a refund or credit on most other items within 15 days of delivery (Excluding special order, or made to order items). Items must be unopened, in their original packaging. All returned items must be in new condition. Please call us to obtain a Returned Merchandise Authorization (RMA) number prior to returning any merchandise. Please clearly write your RMA number on the shipping label of returned items. Items returned to us without an RMA will incur a 15% restocking fee.

Returns beyond 15 days will not be accepted.

PPE items can not be returned.

Training Manikins can not be returned

Coupon Codes must be used at the time of purchase. No refunds or credit will be applied to orders after order confirmation.

Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we highly recommend that you ship returned items as 'Insured' using a reputable carrier who will issue a tracking number for the shipment. AED Solutions is not responsible for customer returns that are lost or damaged during shipping.

Items not purchased from AED Solutions will not be accepted.

Warranty Service

All automated external defibrillators (AEDs) sold by AED Solutions include a minimum manufacturer's warranty. Warranty service and technical support questions are accommodated at the following telephone numbers based on your model of AED or accessories:

Product Support and Inquiries
AED Solutions: 1-800-260-6362

Manufacturer Direct Technical Support Contact: